India Railways to lauch a new call centre service.

Indian Railways has firmed up plans to launch a new call service number 138 for those seeking additional information or special services.

Customers can seek information on train routes and schedules at different stations. Information on some of the premium services launched by railways in the recent past can also be obtained on this number. This would be a special service and callers would have to shell out some more money than mere local call rates, as charged on 139, This plan comes on heels of starting (or planning) several and premium services such as hiring a taxi or booking a hotel over phone.

Plans are afoot to enable passangers to order food of their choice before embarking on journey by calling 139. Similarly orders can also be placed at counter while booking a reservation. Green vegetables and local dishes are new additions to the menu. Passangers would be served with trolley service in some of the Rajdhani expresses soon. Railway Minister has instruced Railway Board to improve quality of food served on train.